Medford Knife

Warrantied forever in new or used original condition.


RMA INSTRUCTIONS

1. Print off a copy of the Email Confirmation page (you will receive this after submitting your RMA order via the checkout page).

2. Write the RMA # from the email on the OUTSIDE of the box.

3. Wrap your knife in bubble wrap or paper and rubber band it.

DO NOT SEND CASE, ORIGINAL WHITE BOX, OR OTHER MATERIALS THAT CAME WITH YOUR KNIFE. THEY WILL NOT BE RETURED!

4. Place your knife and Email Confirmation page INSIDE the box. When sending your knife (ves) in for servicing, a unique RMA number must be generated for each individual knife. Multiple knives can be mailed in using the same box, but please write both RMA numbers on the outside of the box and include both Email Confirmation pages inside the box.

5. Ship the box to us via UPS, FedEx or DHL ONLY.

Medford Knife & Tool
2660 W. Quail Ave
Phoenix, AZ 85027

DO NOT SHIP WITH THE UNITED STATES POST OFFICE!

Turnaround time can be anywhere between 24 hours and 2-3 weeks, depending on the services needed and our current RMA load.

Certain shipping and any additional service/parts/labor fees are dealt with on a case-by-case basis. Please call the factory with any questions.

**Follow these steps or your knife will not be processed**

    Our price is inclusive of return shipping to the lower 48 USA states. If you return ship to Alaska, Hawaii, or Internationally - additional shipping fees apply.
  • Return shipping is included within the lower 48 CONUS. Hawaii, Alaska and international shipping of knives CAN BE AS MUCH AS $125. MKT will be responsible for the knife while in our possession. All shipping, insurance and any lost or missing claims made to a carrier are the sole responsibility of the customer. Packages can only be shipped traceable, insured and signature required by FedEx, UPS or approved international carrier. Medford Knife & Tool will NOT accept any packages from the United States Post Office. The customer agrees to indemnify MKT & Medford Knife & Tool from any and all claims.

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