Warrantied forever in new or used original condition.

 

RMA INSTRUCTIONS

  1. Shipping and any service/labor fees are dealt with on a case by case basis. Please call the factory with any questions.
  2. Print off a copy of your Email Confirmation page.
  3. Make sure to write the RMA # on the OUTSIDE of your box.
  4. Wrap your knife in bubble wrap or paper and rubber band it.
    DO NOT SEND CASE, ORIGINAL WHITE BOX, OR OTHER MATERIALS THAT CAME WITH YOUR KNIFE. THEY WILL NOT BE RETURED!
  5. Place your knife and Email Confirmation page INSIDE the box.
  6. Ship the box to us via UPS, FedEx or DHL ONLY. Turnaround time is usually 24 Hours, depending on the services needed.
    DO NOT SHIP WITH THE UNITED STATES POST OFFICE

**Follow these steps or your knife will not be processed**

RMA Request

Sharpening is a 100% complimentary service for the lifetime of the knife. The $20 fee ensures a speedy return delivery via UPS and does include tracking & insurance.

Go to http://medfordknife.com/howto to watch our videos on how to maintain or repair your knife.