When placing your order for a Medford, you set in motion a process that typically takes 6-9 months on average to complete but can take as long as 9-12 months in some cases, depending on a multitude of factors, some of which are out of our control. We encourage you to sit back, relax and take comfort in knowing our craftsmen are busy building your knife, with the highest quality and standards in mind.
There are absolutely no refunds or cancellations of knives ordered direct from Medford Knife or MKTUSA at any point in the purchasing process. Because we do not hold inventory, each knife, from start to finish, is made just for you. This means that the day you place your order, the entire organism of our company reacts and adjusts the purchasing of raw materials, mill times and a hundred other small details. Pulling one knife out of production, massively disrupts the entire process.
We hope you take the time to research and decide on each and every aspect of your dream knife before you place your order. As stated above, once we receive your order, a process is set in motion that is extremely difficult to change or disrupt. On that note, there is a $150 Fee to make any change to any order once it has been placed.
New International customers who place an order may expect a confirmation letter asking for a photo and passport confirmation before your order will be processed. International Bank Wire Transfers may be required to expedite international orders for your own and our protection.
Return, Refund, and Cancellation Policy
All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed.
Our knives are manufactured, finished, and sold as premium, limited-production items. As such, orders cannot be canceled, modified, or refunded for any reason, including but not limited to dissatisfaction with appearance, fit, finish, weight, or personal expectations.
Because all of our knives are hand-built, hand-finished, and individually inspected, we do not offer returns or refunds based on subjective preferences such as feel, finish, or expectation of execution.
However, if there is a functional defect or a manufacturing issue outside of normal hand-built variance, we will absolutely take care of it through our warranty process.
If you believe the knife has a true defect, please send clear photos (and a brief description of the issue), and we’ll be happy to review it.
Thank you for your support and for choosing a Medford.
Chargebacks and Payment Disputes
By purchasing from our website, you agree not to initiate chargebacks or payment disputes for transactions covered by this policy. Unauthorized chargebacks may result in permanent refusal of future service.
Agreement to Terms
By checking the box at checkout and completing your purchase, you acknowledge that you have read, understood, and agreed to this Return, Refund, and Cancellation Policy in full.
International Orders
Medford Knife & Tool does not actively solicit international orders. International purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and the like associated with international shipments (the foregoing collectively, “International Shipping Events”), and you agree that Medford Knife shall not be held liable for any International Shipping Events.
International Customer Conditions:
Customer must pay all shipping fees, Customer must pay all taxes, duties, etc.
If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund.
Customer must understand their own/carry laws in their country and have proper permits where applicable.
Customer must pay all shipping fees for returns & exchanges, as well as warranty work
Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you to carefully consider this.
We reserve the right at our sole discretion to refuse offers to purchase. We reserve the right to change prices or offerings without notice.
We reserve the right to rescind or cancel any purchase agreement and to issue a full issue credit or refund at our discretion.
Due to the nature of our business, we are unable to provide production updates for your knife. Current lead time for all knife orders is 6-12 months, however, these lead times can vary greatly depending on the knife and our production schedule, as well as various factors out of our control.
If you have not received notification of your knife being complete after 6 months, you are welcome to contact us, and we will do our best to give you an update at that time. Again, we are unable to provide any updates before then.
At Medford Knife & Tool, we believe you should use and enjoy your knives. They will perform for generations to come and investing in heirloom-quality knives & tools can be cathartic, but please remember, all good things take time and commitment. Thank you for being here and we cannot wait to get one of our incredible knives into your hands.
