Terms & Conditions
Effective Date: 2024
Please read these Terms & Conditions carefully before placing your order with Medford Knife & Tool. By completing a purchase, you acknowledge that you have read, understood, and agreed to all terms outlined below. Questions? Contact us at support@medfordknife.com.
Order Lead Times
When placing your order for a Medford, you set in motion a process that typically takes 6–9 months on average to complete, but can take as long as 9–12 months in some cases, depending on a multitude of factors, some of which are out of our control.
We encourage you to sit back, relax, and take comfort in knowing our craftsmen are busy building your knife with the highest quality and standards in mind.
Due to the nature of our business, we are unable to provide production updates for your knife. If you have not received notification of your knife being complete after 6 months, you are welcome to contact us and we will do our best to provide an update at that time.
No Refunds or Cancellations
There are absolutely no refunds or cancellations of knives ordered direct from Medford Knife or MKTUSA at any point in the purchasing process. Because we do not hold inventory, each knife — from start to finish — is made just for you.
This means that the day you place your order, the entire organism of our company reacts and adjusts: purchasing of raw materials, mill times, and hundreds of other small details are all set in motion. Pulling one knife out of production massively disrupts the entire process.
We hope you take the time to research and decide on each and every aspect of your dream knife before you place your order. Once we receive it, a process is set in motion that is extremely difficult to change or disrupt.
Order Changes
There is a $150 fee to make any change to any order once it has been placed. This fee reflects the real cost of disrupting and re-coordinating our production process.
New international customers who place an order may expect a confirmation letter requesting photo and passport verification before the order is processed. International bank wire transfers may be required to expedite international orders for your protection and ours.
Return & Refund Policy
All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been placed.
Our knives are manufactured, finished, and sold as premium, limited-production items. Orders cannot be canceled, modified, or refunded for any reason, including but not limited to dissatisfaction with appearance, fit, finish, weight, or personal expectations.
Because all of our knives are hand-built, hand-finished, and individually inspected, we do not offer returns or refunds based on subjective preferences such as feel, finish, or expectation of execution.
If there is a functional defect or a manufacturing issue outside of normal hand-built variance, we will absolutely take care of it through our warranty process. If you believe your knife has a true defect, please send clear photos and a brief description of the issue to support@medfordknife.com and we'll be happy to review it.
Thank you for your support and for choosing a Medford.
Chargebacks & Payment Disputes
By purchasing from our website, you agree not to initiate chargebacks or payment disputes for transactions covered by this policy. Unauthorized chargebacks may result in permanent refusal of future service.
By checking the box at checkout and completing your purchase, you acknowledge that you have read, understood, and agreed to this Return, Refund, and Cancellation Policy in full.
International Orders
Medford Knife & Tool does not actively solicit international orders. International purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and related costs associated with international shipments. You agree that Medford Knife shall not be held liable for any such events.
International Customer Conditions:
- Customer must pay all shipping fees
- Customer must pay all taxes, duties, and import fees
- If items are lost, stolen, or seized by customs, we are not accountable and cannot issue a refund
- Customer must understand and comply with carry laws in their country, and hold proper permits where applicable
- Customer must pay all shipping fees for returns, exchanges, and warranty work
We do not falsify customs documents. We will list exact items and exact values in accordance with national and federal laws. If you believe your items will be seized at customs when labeled appropriately, we urge you to carefully consider your order.
We reserve the right at our sole discretion to refuse offers to purchase, to change prices or offerings without notice, and to rescind or cancel any purchase agreement and issue a full credit or refund at our discretion.
Agreement to Terms
By checking the box at checkout and completing your purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full — including the Return, Refund, and Cancellation Policy, the Order Lead Time policy, and the International Orders policy.
If you have any questions before placing your order, please contact us:
Our Commitment
At Medford Knife & Tool, we believe you should use and enjoy your knives. They will perform for generations to come. Investing in heirloom-quality knives & tools can be cathartic — but please remember, all good things take time and commitment.
Thank you for being here. We cannot wait to get one of our incredible knives into your hands.