Factory support, sharpening, authentication, and restoration — direct from the team in Phoenix. Two programs cover everything from a quick pivot tune to a full Legacy restoration.
Standard factory service for Medford knives. Ship your knife to the Phoenix facility and let the team handle the issue directly.
Comprehensive services for collectors, resellers, and owners looking to authenticate, restore, or reconfigure a Medford knife.
Four steps from submitting your request to getting your knife back.
Start your RMA or Legacy request through the online form. Select the service type and describe the issue.
Once your request is confirmed, safely package your knife and ship it to Medford Knife & Tool in Phoenix, AZ.
The team in Phoenix receives your knife, assesses it, and performs the requested service at the factory.
Your serviced knife is shipped back to you. For Legacy services, you receive a full service record with the return.
Medford Knife & Tool offers factory sharpening as part of the RMA service program. Your blade goes through the same facility and the same team that built it — sharpened to the factory specification for that model. Submit an RMA request to include sharpening with your service or as a stand-alone service.
Phoenix-based, factory-direct support. Reach us by phone, email, or stop by the facility.
Greg Medford has recorded six video guides covering the most common knife issues: loose screws, lock stick, gritty action, corrosion, break-in, and detent variance. Many issues can be resolved without an RMA.
Quick answers to the questions we hear most about the RMA and Legacy programs.
Choose the program that fits your need and start your request online. Standard RMA for everyday service, Legacy for authentication, restoration, and reconfiguration.
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